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Tuesday, February 12, 2008

Churn Baby Churn

I've decided to change my broadband supplier.
When I first got "the internet", back when it was a fledgling miracle, I signed up with Prestel because it came top of some consumer test. When Prestel disappeared I should have learned lesson one of the Internet - everything disappears, sooner than you'd think.
I switched to BT. I think it was called BT Internet at the time. It has since changed its name to BT Connect, BT Openworld, BT Yahoo and BT Lost The Will To Live, by which point I had accumulated no end of passwords and usernames and no longer knew what my deal was.
When I upgraded to broadband an engineer actually came to my house. Takes you back, doesn't it?
On the basis of remarks by friends and running various web-based "speed tests" since then, I suspect that my broadband is not as broad as it should be. In a sane world I would call a number and talk this over with a BT employee who was in a position to do something about it. After a few calls in the last couple of days I have come to the conclusion that this will not be possible. I shall therefore adopt the policy used by a young friend of mine when dealing with phone companies:
1. Ring up
2. Say you're leaving
3. Negotiate
4. Be prepared to go through with "2".
I shall let you know how I get on - assuming I'm not cut off.