tag:blogger.com,1999:blog-38548109.post5562428510099688268..comments2024-02-13T10:20:04.888+00:00Comments on David Hepworth's blog: You won't believe what happened to me when I called BTDavid Hepworthhttp://www.blogger.com/profile/05973053694541321308noreply@blogger.comBlogger9125tag:blogger.com,1999:blog-38548109.post-70024015618813997702009-07-24T22:11:21.237+01:002009-07-24T22:11:21.237+01:00If your BT experiences get too much, move to Hull....If your BT experiences get too much, move to Hull. They don't exist here. It's ace.Matthew Ruddhttps://www.blogger.com/profile/05842392964784000029noreply@blogger.comtag:blogger.com,1999:blog-38548109.post-82460411882055606032009-07-24T17:28:50.142+01:002009-07-24T17:28:50.142+01:00Don't talk to me about BT. (Someone had to say...Don't talk to me about BT. (Someone had to say it. And it's good to talk.)Andrew Collinshttps://www.blogger.com/profile/16968231919253150433noreply@blogger.comtag:blogger.com,1999:blog-38548109.post-5843623633060256192009-07-24T10:47:17.264+01:002009-07-24T10:47:17.264+01:00Its funny when you have good customer service. Las...Its funny when you have good customer service. Last year (i'm in Oz by the way) we moved flat and put off swapping the Setanta connection over. When we phoned. They just did it and we were watching Setanta 5 minutes later.<br /><br />The old adage applies if you get good customer service you'll tell 3 people, if you get bad your talk about it till the day you dieCaptain Hemispherehttps://www.blogger.com/profile/16952120266015978613noreply@blogger.comtag:blogger.com,1999:blog-38548109.post-91958466860539482312009-07-23T20:22:18.949+01:002009-07-23T20:22:18.949+01:00Talk Talk/Carphone Warehouse are a bunch of lying ...Talk Talk/Carphone Warehouse are a bunch of lying barstewards. They ignored our "No sales" sign and then proceeded to lie through their teeth in an attempt to gain entry to our property. I'm still waiting for a reply to my complaint and that was months ago.<br /><br />BT aren't perfect but the fact that I haven't had to speak to them about any problems in a long, long time speaks volumes to me.The Cathttps://www.blogger.com/profile/04930337779892788516noreply@blogger.comtag:blogger.com,1999:blog-38548109.post-33277037866660184662009-07-23T19:14:48.723+01:002009-07-23T19:14:48.723+01:00SWITCH TO TALK TALK.
Um. Right. Sterling call ce...<i>SWITCH TO TALK TALK. </i><br /><br />Um. Right. Sterling call centre support, them.NomadUKnoreply@blogger.comtag:blogger.com,1999:blog-38548109.post-19320764445269899052009-07-23T12:10:34.046+01:002009-07-23T12:10:34.046+01:00After three years of service our BT Home Hub packe...After three years of service our BT Home Hub packed up recently: no machine at home could find it wirelessly, although they had no problem locating a dozen or so elsewhere in the street. Rebooting etc didn't work. <br /><br />Struggled through a few days of cabling up to the box before a bottle of red provided sufficient impetus to brave the helpline. <br /><br />It was probably the smoothest call centre experience I have ever had; knowledgable, efficient and instructive to the point of equipping me with the tools to fix future similar problems myself. <br /><br />Maybe it was the booze talking, but - after years of on-hold conditioning - when I hung up I actually felt elated.Whiteglovenoreply@blogger.comtag:blogger.com,1999:blog-38548109.post-37697683780802896912009-07-23T11:05:15.203+01:002009-07-23T11:05:15.203+01:00That was certainly my experience in the past, whic...That was certainly my experience in the past, which is what made this experience worthy of note.David Hepworthhttps://www.blogger.com/profile/03541581777824775884noreply@blogger.comtag:blogger.com,1999:blog-38548109.post-33118312717213370242009-07-23T10:48:01.492+01:002009-07-23T10:48:01.492+01:00I have to say, I spent a month shouting down the p...I have to say, I spent a month shouting down the phone at people in BT call centres to get my BT fixed. It was a complete nightmare.CRAIGhttps://www.blogger.com/profile/08214070295416960746noreply@blogger.comtag:blogger.com,1999:blog-38548109.post-71078944811347657632009-07-23T09:53:39.605+01:002009-07-23T09:53:39.605+01:00Been there. Don't get too excited – just wait ...Been there. Don't get too excited – just wait until you receive your next bill and find that they've completely changed all of your account numbers, which completely screws up the online billing.<br /><br />My advice to you and to any other human being (in fact, I might have it written on my gravestone so that I might convert passing mourners): SWITCH TO TALK TALK. <br /><br />(Oh, and I'm looking forward to them changing their name to BT Requiem: Revenge of Busby, which I think is scheduled to happen at some point in October.)Danielhttp://www.binkythedoormat.comnoreply@blogger.com